Effective Date: January 1, 2023
This Privacy Policy outlines how Next Level Digital (“we,” “our,” or “us”) collects, uses, and safeguards your personal information when using our SMS/MMS (text messaging) services through GoHighLevel’s A2P platform. By interacting with our services or providing us with your information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide when you sign up for our services, request information, or agree to receive messages from us or our clients. This information may include:
- Full name
- Phone number
- Email address (if applicable)
- Any other information provided during sign-up or text interactions
2. How We Use Your Information
We use your personal information to:
- Send you SMS or MMS messages for informational, transactional, or marketing purposes, such as appointment reminders, promotions, and updates.
- Communicate with you regarding your requests or inquiries.
- Improve our services and customer experience.
- Ensure compliance with applicable regulations.
3. Consent and Opt-Out
By providing your phone number, you consent to receiving SMS/MMS messages from us or our clients. Standard messaging and data rates may apply.
You can opt-out of receiving messages at any time by replying “STOP” to any message received, or by contacting us directly at contact@gotonxtlevel.com. Once you opt-out, you will no longer receive messages unless you opt back in.
4. Data Security
We take reasonable precautions to protect your personal information. We implement appropriate technical and organizational measures to prevent unauthorized access, use, disclosure, alteration, or destruction of your data.
5. Sharing Information
We do not sell or share your personal information with third parties for their own marketing purposes. However, we may share information with:
- Service providers (such as GoHighLevel) who help us deliver our messaging services.
- Legal authorities if required by law, such as in response to a court order or subpoena.
6. Third-Party Services
Our A2P messaging services are provided through GoHighLevel, which may collect, process, or store personal information on our behalf. For details on GoHighLevel’s privacy practices, please review their Privacy Policy.
7. Your Rights
You have the right to:
- Access your personal information.
- Request corrections to your information if inaccurate.
- Request deletion of your information under certain circumstances.
- Withdraw your consent for future communications.
- To exercise any of these rights, please contact us at contact@gotonxtlevel.com.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the last revision will be updated. Your continued use of our services after the changes signifies your acceptance of the new policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our messaging practices, please contact us at:
Next Level Digital
11519 Catalpa Court, Reston, VA 20191
contact@gotonxtlevel.com
703-574-4583